Your Privacy Matters to Us
MerryHeart Nigeria (βweβ, βusβ, or βourβ) is committed to protecting and respecting your privacy. This policy explains what data we collect, why we collect it, and how we protect it, in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.
1. Information We Collect
When you place an order on MerryHeart Nigeria, we collect personal information necessary to process and deliver your order. This includes:
β’ Full name and contact details (email address and phone number)
β’ Delivery address for order fulfilment
β’ Payment information β processed securely through Flutterwave and not stored on our servers
β’ Device and browser information collected automatically when you visit our website (via cookies)
We do not collect sensitive personal data such as your Bank Verification Number (BVN), National Identity Number (NIN), or financial account numbers.
2. How We Use Your Information
The personal information you provide is used solely for the purposes of:
β’ Processing and fulfilling your grain orders
β’ Communicating with you about your order status and delivery
β’ Responding to customer service inquiries
β’ Sending promotional communications (only with your consent)
β’ Improving our website and services based on usage patterns
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Payment Processing
All payments on MerryHeart Nigeria are processed by Flutterwave, a PCI-DSS compliant payment provider. When you complete a purchase:
β’ Your card and banking details are entered directly into Flutterwave's secure payment interface
β’ MerryHeart Nigeria does not receive, store, or process your card details
β’ Your transaction is protected by SSL/TLS encryption
You can review Flutterwave's own privacy policy at flutterwave.com for more information on how your payment data is handled.
4. Cookies
Our website uses cookies β small text files stored on your device β to:
β’ Maintain your session and preferences while browsing
β’ Analyse website traffic and user behaviour (via anonymised analytics tools)
β’ Improve site performance and user experience
You can disable cookies through your browser settings; however, this may affect some functionality of our website.
5. Data Sharing
We share your personal information only with trusted service providers who assist us in running our business, including:
β’ Flutterwave β for payment processing
β’ Logistics partners β for delivery of your order (we share only your name, phone, and delivery address)
β’ Email/SMS service providers β for order confirmation and communication
All third parties are required to handle your information in accordance with applicable data protection laws.
6. Data Security
We take the security of your personal data seriously. MerryHeart Nigeria implements the following safeguards:
β’ HTTPS encryption on all pages of our website
β’ Restricted access to customer data within our team
β’ Regular security reviews of our systems
β’ Secure third-party payment processing via Flutterwave
Despite these measures, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as is necessary to:
β’ Fulfil the purposes for which it was collected
β’ Comply with our legal obligations under Nigerian law
β’ Resolve disputes and enforce our agreements
Order records are retained for a minimum of 3 years for accounting and compliance purposes.
8. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
β’ Access the personal information we hold about you
β’ Request correction of inaccurate or outdated data
β’ Request deletion of your personal data (subject to legal obligations)
β’ Withdraw consent for marketing communications at any time
β’ Lodge a complaint with NITDA (National Information Technology Development Agency)
To exercise any of these rights, contact us at merryhartng@gmail.com.
9. Children's Privacy
MerryHeart Nigeria is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:
β’ Email: merryhartng@gmail.com
β’ Phone: +234 810 163 8512
β’ Address: No 94/96 Mushin Road Isolo, At Ireakare Junction.
β’ Hours: Monday β Saturday, 8:00 AM β 6:00 PM (WAT)